Case study · Make-A-Wish

Stronger Foundations for a Charity That Grants Wishes Worldwide

How we supported Make-A-Wish UK and Make-A-Wish International with stable IT operations, stronger governance and simpler, more consistent ways of working.

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Engagement 01

Make-A-Wish UK

01The challenge

IT That Needed to be Stable and Well Governed

Make-A-Wish UK needed stronger digital governance and more stable IT operations, without relying heavily on external vendors to keep things running.

02What we did

Interim CTO Support at Leadership Level

We provided interim CTO support, working alongside the executive leadership team and board to stabilise operations and put the right governance in place.

  • Provided interim CTO leadership
  • Stabilised day-to-day IT operations
  • Improved governance structures
  • Took on strategic assignments beyond internal capabilities
03The results
Less Vendor RelianceReduced dependence on external suppliers
Stable OperationsMore reliable IT for the teams who depend on it
Stronger FoundationsGovernance and IT foundations built to last
“Matt has made huge contributions to Make-A-Wish as a critical friend to the executive leadership team and board, and by taking on strategic assignments beyond our internal capabilities.”
Jamie DormandyJamie DormandyDirector of Operations, Make-A-Wish UK

Engagement 02

Make-A-Wish International

01The challenge

Different Ways of Working in Different Regions

Gifting and partnership processes worked differently across regions. That inconsistency made it harder to collaborate internationally and to scale what was working.

02What we did

Mapped, Standardised and Simplified

We mapped how gifting and partnership processes worked across regions, standardised the workflows and made practical recommendations that could scale internationally.

  • Mapped gifting and partnership workflows across regions
  • Standardised processes into a consistent approach
  • Provided scalable operational recommendations
03The results
Improved ConsistencyOne shared approach across regions
Simpler ProcessesLess complexity in how work gets done
Better CollaborationStronger international teamwork
“He quickly identified inefficiencies in our workflows and implemented practical, scalable solutions that streamlined operations across the board.”
Jenny CookJenny CookVP Affiliate Development and Support, Make-A-Wish International

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